Capacity: 20-40% immediate

Location: Zurich

OVERVIEW

The Host is responsible for shaping the guest experience from the very first moment someone enters KEEN.

As the first point of contact, you set the tone for the entire experience - creating an atmosphere that feels welcoming, calm, intentional, and deeply human. This role goes far beyond reception or check-in. Hosts are central to the flow, energy, and hospitality of the studio.

The right person combines warmth with professionalism, strong attention to detail with natural hospitality instincts, and calm execution within a fast-moving environment. You understand that exceptional experiences are built through consistency, presence, and care.

SKILLS

Technical

• Bookings, payments, and guest account management
• Stock level monitoring
• Studio readiness & cleanliness maintenance
• Knowledge of all offerings, classes, memberships, and retail

Emotional

• Warm, professional, and genuinely attentive to every guest
• Takes full ownership of the guest journey
• Community-minded — introduces guests to the KEEN world naturally
• Reliable, consistent, and eager to grow into a Senior Host

ROLE & RESPONSIBILITIES

Mission & Presence

• Embody KEEN’s mission, values, and culture through warmth, attentiveness, and respect.
• Maintain a welcoming, calm, and supportive atmosphere for the community.
• Represent KEEN’s hospitality standards through professionalism and attentiveness.

Guest Experience

• Welcome, check-in, and check-out guests with warmth and personalization.
• Manage bookings, payments, and guest accounts.
• Answer guest questions about offerings, classes, and memberships.